Ullage digitises your entire returns process — from customer submission to warehouse receipt. Track every keg, cask, and case with full visibility, zero paperwork, and a full audit trail.
No credit card required · Cancel anytime · Setup in under 15 minutes
Open Returns
24
↑ 3 this week
Collected
138
↑ 12 this month
Received
112
81% resolution rate
Avg. Resolution
3.2d
↓ 40% vs paper
Recent Returns
Trusted by independent breweries & regional distributors
The drinks industry loses millions every year to untracked, mismanaged, and disputed ullage returns. Most businesses are still running on paper forms, email chains, and spreadsheets.
Returns forms disappear between drivers, offices, and warehouses. By the time they surface, the information is incomplete or unreadable.
Customers don't know if their return has been received. Your team spends hours chasing updates via phone and email instead of resolving issues.
Without photos, batch numbers, or a timestamped audit trail, disputed ullage claims are nearly impossible to resolve — and you absorb the loss.
40%
Average reduction in time spent managing returns
3×
Faster resolution from submission to receipt
£0
Printing, postage, or filing costs
100%
Audit trail for every return, every time
From the moment a customer logs a return to the second it's scanned into your warehouse — Ullage has it covered.
Send customers a unique, pre-filled link via email or WhatsApp. No login required. Their details are auto-populated so they just fill in the product information and hit submit.
Warehouse and driver staff scan QR labels on a phone or tablet — no specialist hardware needed. The system automatically detects whether you're at collection or receipt stage.
Customers attach photos and videos of damaged or faulty products at submission. Build an irrefutable evidence trail that removes ambiguity from every disputed claim.
Every return moves through clear stages — Pending, Collected, Received — with timestamps and item-level detail. Your team knows exactly where every ullage stands at all times.
Assign returns to specific account managers. Office staff can pick the responsible rep when raising a return, so every ullage is accountable — no more falling through the cracks.
Capture batch or gyle numbers per product line on every return. Critical for identifying production faults, tracing quality issues, and supporting brewery QC investigations.
Build the exact return form your business needs — text fields, dropdowns, dates, and auto-filled system data like customer ID and account manager email. No coding required.
Send branded confirmation emails to customers the moment they submit a return. Configure your own SMTP so emails come from your domain — not a generic no-reply address.
Give your team the right level of access. Admins control everything, office staff raise and manage returns, account managers see their own portfolio, and warehouse staff use the scanner.
Your team shares a link via email or WhatsApp. The customer opens it in any browser, selects their products, adds batch numbers and photos of the fault, and hits submit. No account needed.
Your driver opens the Ullage scanner on their phone. One scan of the QR label on the printed return note marks the item as collected — with a timestamp. No paperwork to carry back.
When goods arrive at your warehouse, staff scan again. The return is marked received, the record is complete, and your team can process the credit or replacement immediately.
Mon 09:14
Return submitted by The Crown Inn
2× 30L kegs — sour product. Batch G3819. Photos attached.
Tue 11:32
Collected on delivery run by J. Davies
Both items scanned and marked collected. Loaded onto HGV.
Tue 16:08
Received at Northgate Warehouse
Both items scanned in. Return complete. Credit note raised same day.
No setup fees. No per-user charges. No surprise invoices. Pay for the plan that fits your volume, cancel anytime.
Starter
For small breweries just getting started with digital returns.
Growth
For growing distributors with a team and regular return volume.
Enterprise
For large operations, multiple depots, or white-label requirements.
All plans include a 14-day free trial. Card required — you won't be charged until the trial ends.
Join breweries and distributors who've already cut their returns admin time by 40%. Set up takes less than 15 minutes.
14-day free trial · Card required · Cancel anytime